As an organization administrator, you have full control over who has access to your GitDocAI workspace, which subscription plan fits your needs, how your published docs are performing, your personal account settings, and how to reach support. This guide covers the essentials.
Managing your team
GitDocAI makes it easy to collaborate by inviting team members to your organization. Everything team-related lives on the Team page in the dashboard sidebar.
Team roles
When inviting a new member, assign one of three roles:
Giving access to private documentations
A documentation's audience setting (Public or Private) controls who can read the published site. To give someone read access to a private documentation, invite them as a Viewer (or any higher role). Once they accept and log in, they can open the private site like any team member.
The audience toggle (Public ↔ Private) lives on the Access page of the specific documentation, not here. See Configuring and Publishing for the full audience settings.
Viewers can read every documentation in the organization, public or private. Finer-grained per-doc access control isn't available today — roles apply organization-wide.
Member statuses
Every team member carries one of three statuses:
Pending — the invitation has been sent but the invitee hasn't accepted yet.
Active — the user accepted the invitation and is a full member.
Removed — the user was removed and can no longer access the organization.
Inviting new members
Log in and click Team in the main sidebar.
Click Invite. Enter the new member's email and select their role (Admin, Editor, or Viewer).
The invitee receives a secure email link. Existing GitDocAI users are added to your org on click; new users are guided through a quick registration first.
Invitation links expire after 7 days. If nobody has accepted by then, send a fresh invite.
Revoking a pending invitation
Find the pending entry on the Team page and click the revoke action — the link becomes invalid immediately. Send a new invite if access is still needed.
Plans & billing
Your billing plan defines your organization's limits and available features, like the number of documentations you can create, your monthly AI request allowance, and access to premium capabilities (custom domains, SSO, advanced analytics).
What varies between plans
Tracking your usage
The Billing page is your central hub for subscription management. The Usage section monitors consumption against your plan's limits — documentations created, AI requests used in the current billing period, and so on. Approach a limit and you'll start seeing upgrade prompts.
Subscription lifecycle
New to GitDocAI? Every new organization starts with a 15-day free trial on the default plan, giving you full access to test the platform before committing.
Upgrading or switching plans
From the Billing page:
Click Upgrade or Select on a plan card to go to GitDocAI's hosted Stripe checkout.
If you're already a paying customer, click Manage to open the self-service billing portal where you can update payment methods, switch plans, view past invoices, or cancel (you keep access until the end of the current billing period).
End trial early
Still on the 15-day trial but ready to commit? Each upgrade option exposes an End trial early flag in checkout that converts your trialing subscription immediately rather than waiting for the trial to elapse. This is the recommended path when you want your billing cycle to align with your real start date.
Promo codes
If you have a promo code, enter it on the Billing page in the Promo code section. Once activated, the promotional features or discounts apply to your account immediately.
Account Settings
Your personal account settings live in their own tabbed page (separate from the org-level Team and Billing pages):
See Connected Apps & OAuth for details on authorizing third-party clients and the consent flow.
Analytics
Once your site is published, GitDocAI tracks reader traffic on the Analytics page.
Always-visible metrics
Every plan sees the core traffic metrics:
Total Requests — page views and API requests over the selected time range.
Data Transfer — total bytes served.
Time series chart — visual graph over time.
Time range selector — last 1 hour, 24 hours, or 7 days.
Publish History — the 5 most recent publishes with timestamps and who triggered them.
Advanced metrics (tier-gated)
Higher plans unlock deeper insights:
Top Pages — which content readers actually open, ranked by visits.
Audience by Region — top countries reading your docs, with percentages.
Status Codes — HTTP status distribution, to spot 404s or spikes in errors.
If these aren't on your current plan, an upgrade banner appears on the Analytics page.
Start with Top Pages once it's available. It's the quickest way to understand which parts of your docs readers actually care about.
Getting support
When you need a hand, the GitDocAI support team is a few clicks away.
Support access is gated by your billing plan. If your current plan doesn't include support, opening a ticket shows an upgrade prompt instead of the ticket form.
Opening a support ticket
Click the Help dropdown at the bottom of the sidebar and select Support.
Click New ticket. Provide a clear Subject and a detailed Message describing your issue.
Your ticket appears in your previous tickets list. Click any ticket to open the full conversation thread and reply.
The GitDocAI team is notified on every new ticket and every new message in a thread, so back-and-forth replies don't wait in a queue. Our target response time for standard tickets is 24 hours on business days.
If you're experiencing a critical issue, include the word "Urgent" in your subject line.
Ticket statuses
Open — received and waiting for a support agent.
Pending — we've replied and are waiting on info from you.
Resolved — the issue has been fixed or a solution provided.
Closed — fully resolved and archived.